Shipping policy

<div style="max-width:760px;margin:0 auto;padding:8px 0 56px;font-family:'Jost','Helvetica Neue',Helvetica,Arial,sans-serif;color:#0F3B2E;line-height:1.7;">
<h1 style="font-family:'Cormorant Garamond',Georgia,'Times New Roman',serif;font-weight:500;font-size:44px;line-height:1.1;margin:0 0 10px;color:#0F3B2E;">Shipping Policy</h1>
<p style="font-family:'Jost','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:11px;letter-spacing:.16em;text-transform:uppercase;color:#B08D57;margin:0 0 28px;">Last updated 19 September 2026</p>
<p style="font-family:'Cormorant Garamond',Georgia,'Times New Roman',serif;font-size:20px;line-height:1.55;color:#5A6B58;margin:0 0 36px;">Plain answers on what it costs, how long it takes, and what to do if something goes sideways.</p>
<h2 style="font-family:'Cormorant Garamond',Georgia,'Times New Roman',serif;font-weight:500;font-size:28px;line-height:1.15;margin:0 0 12px;color:#0F3B2E;">Where we ship</h2>
<p style="font-family:'Jost','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:16px;font-weight:300;line-height:1.7;margin:0 0 14px;color:#0F3B2E;">We ship to addresses across the <strong style="font-weight:500;">United States</strong>, including Alaska, Hawaii and PO boxes. We don't ship internationally at the moment.</p>
<hr style="border:0;border-top:1px solid rgba(15,59,46,.16);margin:34px 0;">
<h2 style="font-family:'Cormorant Garamond',Georgia,'Times New Roman',serif;font-weight:500;font-size:28px;line-height:1.15;margin:0 0 12px;color:#0F3B2E;">What it costs</h2>
<p style="font-family:'Jost','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:16px;font-weight:300;line-height:1.7;margin:0 0 14px;color:#0F3B2E;">Shipping is a flat <strong style="font-weight:500;">$4.99</strong> on every order. Spend <strong style="font-weight:500;">$100 or more</strong> and shipping is <strong style="font-weight:500;">free</strong> — the discount is applied automatically at checkout, no code needed.</p>
<hr style="border:0;border-top:1px solid rgba(15,59,46,.16);margin:34px 0;">
<h2 style="font-family:'Cormorant Garamond',Georgia,'Times New Roman',serif;font-weight:500;font-size:28px;line-height:1.15;margin:0 0 12px;color:#0F3B2E;">Processing time</h2>
<p style="font-family:'Jost','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:16px;font-weight:300;line-height:1.7;margin:0 0 14px;color:#0F3B2E;">Orders are picked and packed within <strong style="font-weight:500;">1–2 business days</strong>. You'll get a confirmation email when your order's in, and a second email with tracking the moment it ships.</p>
<hr style="border:0;border-top:1px solid rgba(15,59,46,.16);margin:34px 0;">
<h2 style="font-family:'Cormorant Garamond',Georgia,'Times New Roman',serif;font-weight:500;font-size:28px;line-height:1.15;margin:0 0 12px;color:#0F3B2E;">Delivery time</h2>
<p style="font-family:'Jost','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:16px;font-weight:300;line-height:1.7;margin:0 0 14px;color:#0F3B2E;">Once it's on its way, allow <strong style="font-weight:500;">7–12 business days</strong> for delivery. Most orders land toward the earlier end of that; the window leaves room for the odd slow patch so we're not promising a best case we can't always hit.</p>
<div style="background:#EDE7DA;border-left:3px solid #0F3B2E;padding:18px 22px;margin:20px 0 26px;font-family:'Jost','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:16px;font-weight:300;line-height:1.7;color:#0F3B2E;">Processing and delivery are separate. All in, expect roughly <strong style="font-weight:500;">8–14 business days</strong> from placing your order to it arriving.</div>
<hr style="border:0;border-top:1px solid rgba(15,59,46,.16);margin:34px 0;">
<h2 style="font-family:'Cormorant Garamond',Georgia,'Times New Roman',serif;font-weight:500;font-size:28px;line-height:1.15;margin:0 0 12px;color:#0F3B2E;">Business days</h2>
<p style="font-family:'Jost','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:16px;font-weight:300;line-height:1.7;margin:0 0 14px;color:#0F3B2E;">Business days are Monday to Friday, excluding US federal holidays. An order placed on a Friday evening or over the weekend starts processing on the Monday.</p>
<hr style="border:0;border-top:1px solid rgba(15,59,46,.16);margin:34px 0;">
<h2 style="font-family:'Cormorant Garamond',Georgia,'Times New Roman',serif;font-weight:500;font-size:28px;line-height:1.15;margin:0 0 12px;color:#0F3B2E;">Tracking your order</h2>
<p style="font-family:'Jost','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:16px;font-weight:300;line-height:1.7;margin:0 0 14px;color:#0F3B2E;">Your shipping email includes a tracking link. Carriers can take 24–48 hours to show the first scan, so if the link looks empty at first, give it a day before worrying.</p>
<hr style="border:0;border-top:1px solid rgba(15,59,46,.16);margin:34px 0;">
<h2 style="font-family:'Cormorant Garamond',Georgia,'Times New Roman',serif;font-weight:500;font-size:28px;line-height:1.15;margin:0 0 12px;color:#0F3B2E;">Changing your address</h2>
<p style="font-family:'Jost','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:16px;font-weight:300;line-height:1.7;margin:0 0 14px;color:#0F3B2E;">Spotted a typo in your address? Email <a href="mailto:hello@arthur-pembroke.com" style="color:#0F3B2E;text-decoration:none;border-bottom:1px solid #B08D57;">hello@arthur-pembroke.com</a> with your order number as soon as you can. We can update it right up until the order ships. Once it's with the carrier we can't redirect it, so speed matters here.</p>
<hr style="border:0;border-top:1px solid rgba(15,59,46,.16);margin:34px 0;">
<h2 style="font-family:'Cormorant Garamond',Georgia,'Times New Roman',serif;font-weight:500;font-size:28px;line-height:1.15;margin:0 0 12px;color:#0F3B2E;">Delays</h2>
<p style="font-family:'Jost','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:16px;font-weight:300;line-height:1.7;margin:0 0 14px;color:#0F3B2E;">Occasionally weather, carrier backlogs or holiday volume push a delivery past the window. If your order hasn't arrived within 14 business days of shipping, get in touch and we'll chase it with the carrier on your behalf.</p>
<hr style="border:0;border-top:1px solid rgba(15,59,46,.16);margin:34px 0;">
<h2 style="font-family:'Cormorant Garamond',Georgia,'Times New Roman',serif;font-weight:500;font-size:28px;line-height:1.15;margin:0 0 12px;color:#0F3B2E;">Lost or damaged in transit</h2>
<p style="font-family:'Jost','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:16px;font-weight:300;line-height:1.7;margin:0 0 14px;color:#0F3B2E;">If your parcel arrives damaged, or tracking shows it delivered but it's nowhere to be found, email us within <strong style="font-weight:500;">7 days</strong> with your order number and (for damage) a couple of photos. We'll send a replacement or refund you in full — you won't be left out of pocket for something that happened in the post.</p>
<hr style="border:0;border-top:1px solid rgba(15,59,46,.16);margin:34px 0;">
<h2 style="font-family:'Cormorant Garamond',Georgia,'Times New Roman',serif;font-weight:500;font-size:28px;line-height:1.15;margin:0 0 12px;color:#0F3B2E;">Contact us</h2>
<p style="font-family:'Jost','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:16px;font-weight:300;line-height:1.7;margin:0 0 14px;color:#0F3B2E;">Questions? We're a real team and we answer within one working day.</p>
<p style="font-family:'Jost','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:16px;font-weight:300;line-height:1.7;margin:0 0 14px;color:#0F3B2E;"><strong style="font-weight:500;">Arthur Pembroke</strong><br>575 Lexington Avenue, New York, NY 10022, USA<br><a href="mailto:hello@arthur-pembroke.com" style="color:#0F3B2E;text-decoration:none;border-bottom:1px solid #B08D57;">hello@arthur-pembroke.com</a><br>Monday – Friday, 9:00 AM – 6:00 PM EST</p>
</div>